Privacy policy for Kvart on WhatsApp

Updated November 8, 2026.

Who provides the service

Kvart is provided by OYKOS DEVELOPMENT DOO Podgorica, tax ID 03292053, 47 Vojislava Katnića Street, 81000 Podgorica, Montenegro. Agencies and building managers use Kvart to communicate with residents and manage reports for the buildings they manage.

Data and purposes

When you message us, Kvart processes the identifier provided by WhatsApp, the message content, timestamps and delivery information. If you link your account to a building, Kvart records the building, apartment and selected language. We use this information to register users, process and route reports, provide updates, prevent misuse and troubleshoot the service. For notifications initiated by Kvart, we record your choice. Send STOP to opt out of those notifications.

Kvart may send report text and relevant context to the OpenAI API to suggest a category, priority or reply. Building managers can review and correct the report. Include only the information needed to handle your request.

Who may receive the data

The agency can attach an issued invoice for an apartment. On request, Kvart delivers the invoice or account statement to the resident’s linked WhatsApp account.

Reports are available to the authorised building manager. Contractors receive the information needed for assigned work orders. Meta provides the WhatsApp platform, Railway hosts Kvart and its database, and OpenAI helps assess report text. Depending on building settings, Kvart may notify managers through WhatsApp or use Twilio to call the on-duty contact in an emergency. Providers may process data outside Montenegro. Contact us below for information about specific transfers.

How long we keep conversations

We keep conversation content in Kvart’s active database for up to three years from the date of each message to maintain communication records and address possible disputes. We then remove the conversation content from the active database. Report records and other building-management data are kept separately. Copies on user devices and provider systems are subject to those systems’ settings and retention periods.

Data requests and deletion

For access, correction or deletion requests, contact Balša Jokić at balsajokic@koordis.com. Use the subject “Kvart — data request”, provide the number you use with Kvart and describe your request. We may verify your identity and involve the responsible building manager if the request concerns their records. You may also contact Montenegro’s Agency for Personal Data Protection and Free Access to Information.